Shipping & Returns
SHIPPING POLICY
All my jewellery comes packaged in its own pretty cardboard gift box ready for gift giving. It will arrive cleaned and polished, individually packed in a little plastic baggie, or velvet pouch. I include a business card and information about the artist (me!) so that whomever receives the gift knows it's handmade and from the heart! Unless noted in the individual item description, each item I have photographed is the actual jewellery item you will receive. My jewellery is ready to be shipped as soon as I receive payment (with the exception of custom or made to order items) and will be in the mail within 1 - 3 days.
Canadian Orders
All orders are shipped with Canada Post Expediated Parcel and include a tracking number and insurance. Orders typically take a week or less in transit but may take up to 14 days in remote parts of Canada. Orders over $300 will require a signature upon delivery. If you require a special shipping circumstance please email me directly for arrangements.
Local Pickup Option
If you choose the "Free Local Pickup" option we will need to schedule a time/ day that is convenient for both of us. My studio is not open to the public so pick up will be at a local coffee shop, of my choice, in NW Calgary. Please email after your purchase with a few day/ time options that work for you, and I will do my best to be accommodating. I am happy to meet up with you in person!
US Orders
I am shipping to the US, through Canada Post and packages include tracking and insurance. Please reach out to me directly for a shipping quote or questions.
International Orders
I am happy to ship world wide, please reach out!
International customers please be aware that you will be required to pay any taxes, duties and customs fees which may apply to your respective countries.
Return & Exchange Policy
As a one-woman business, I design and create every piece of jewellery myself, then carefully package each order before shipping it. Every piece meets my high standards for quality and craftsmanship.
I take great care to provide accurate, detailed product descriptions and clear photos from a variety of angles so you know what to expect when your jewellery arrives.
Exchanges and Returns
I’m happy to offer an exchange within 30 days of delivery, either for a different piece of jewellery or for store credit. To be eligible for an exchange, jewellery must be unworn and in its original condition. Custom-made jewellery is not eligible for exchanges or returns. Cash refunds are not offered.
It’s important to me that you enjoy wearing your jewellery as much as I enjoyed making it. If you have any concerns about your purchase, please get in touch and I’ll do my best to help.
Customers are responsible for return shipping costs. For orders shipped outside Canada, customers are also responsible for any applicable customs fees associated with returning an item.