Store Policy
Customer Care
Melissa Pedersen Jewellery is handmade by me personally in my Calgary, Alberta, Canada studio, using traditional goldsmithing tools and techniques. The process of creating jewellery this way is slow and intentional. So much detail, thought and love goes into every single piece I create. There is often a story or deeper meaning behind what I design and I feel as if jewellery is another way for me to share my heart with you.
Whenever possible I purchase recycled gold or silver and ethically sourced gemstones. Argentium silver is my favorite material to work with. It has a higher silver content than traditional sterling (.935) and helps me keep my studio cleaner and healthier. It is made from 100% recycled silver.
Email is the best way to reach me with any questions, I will respond as quickly as I can.
Privacy & Safety
Privacy Policy
Last updated: October 2026
Melissa Pedersen Jewellery respects your privacy. This policy explains how we collect, use, store and share personal information when you visit melissapedersen.com, make a purchase, sign up for emails or contact us.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Contact information: Your name, email address, phone number and mailing address.
- Order information: Billing and shipping addresses, items purchased and information needed to process and deliver your order.
- Payment information: Payments are processed through the payment providers available at checkout. We use the information provided to us to confirm and manage your order. Payment providers handle payment details according to their own privacy policies.
- Messages and enquiries: Information you choose to share when contacting us by email or through our website.
- Newsletter information: Your email address and any other information you provide when subscribing to our newsletter.
- Website usage information: Information such as your IP address, browser and device details, pages visited and interactions with our website. This information may be collected through cookies, analytics tools and similar technologies.
2. How We Use Your Information
We use personal information to:
- Process and deliver orders, payments and shipping.
- Communicate with you about purchases, exchanges, customer service enquiries and other order-related matters.
- Send newsletters, studio updates and promotional emails when you have subscribed to receive them.
- Understand how visitors use our website and improve the shopping experience.
- Measure the performance of our website and marketing activities.
- Protect our website, prevent fraud and meet applicable legal and accounting requirements.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email. We may still send essential messages relating to an order or other transaction.
3. Wix and Other Service Providers
Our website and online store are hosted on Wix. We use Wix to operate our website, manage orders and, beginning in October 2026, send email newsletters and marketing communications.
We may share the information necessary to provide these services with Wix and other service providers, such as payment processors and shipping providers. These providers use information as needed to perform their services and according to their applicable terms and privacy policies.
4. Cookies, Analytics and Advertising
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic and measure marketing performance.
We use Google Analytics to help us understand how visitors use our website, such as which pages are visited and how people find our shop.
We may also use Meta (Facebook and Instagram) tracking technologies to measure advertising performance and understand interactions with our website, if these tools are enabled. These technologies may collect information about your device and browsing activity. Depending on the services and settings in use, information may be shared with Google, Meta or other relevant service providers.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features.
For more information about how these providers handle information, please consult their respective privacy policies.
5. When We Share Personal Information
We share personal information only as reasonably necessary to operate our business, provide our services, or meet legal obligations. This may include sharing information with:
- Wix and our website service providers.
- Payment processors that handle transactions.
- Shipping and delivery providers.
- Analytics or advertising providers, where applicable.
- Government authorities or other parties when required by law or necessary to protect our legal rights.
We do not sell customers' personal information in exchange for money. Certain analytics or advertising technologies may involve the disclosure of information that is considered sharing or targeted advertising under some privacy laws.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, manage our business, maintain appropriate records and meet legal obligations. Retention periods depend on the type of information and the reason it was collected.
7. Protecting Your Information
We take reasonable steps to protect personal information against unauthorized access, use, loss or disclosure. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on applicable law, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion where appropriate.
You may also unsubscribe from marketing emails at any time. Some information may need to be retained to complete transactions, maintain required records or comply with legal obligations.
To make a privacy-related request, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to other websites or services. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies when visiting them.
10. International Processing
Wix and other service providers may process or store personal information in Canada or other countries. Where information is processed outside Canada, it may be subject to the laws of those jurisdictions.
11. Children's Privacy
Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information directly from children for marketing purposes.
12. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal requirements change. The latest version will be posted on this page with the updated date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact:
Melissa Pedersen Jewellery
Email: info@melissapedersen.com
Mail: PO Box 29041 RPO Sage Hill, Calgary, AB, Canada T3R 1X5